PRIVACY POLICY
This Privacy Policy explains how skinsarena.org (“we”, “us”, “our”, “Platform”) collects, uses, and protects your personal information when you access our Website and use our services.
The Website is operated by AURAVAULT LTD, a company registered in England and Wales under company number 16652533, with its registered office at 5 Merchant Square, London, England, W2 1AY (“Company”).
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are (Data Controller)
For the purposes of data protection legislation, including the UK GDPR,
AURAVAULT LTD acts as the Data Controller responsible for processing your personal data.
If you have any questions regarding this Policy or your data, you may contact us at:
info@skinsarena.org
2. Information We Collect
Depending on how you use the Platform, we may collect the following categories of data:
Personal and Contact Details
Name, email address, billing information, and other details you choose to provide.
Transaction Information
Records of purchases, sales, refunds, and payout requests.
Payment Data
Payments are processed securely by third-party providers. We do not store full card numbers or sensitive payment credentials.
Steam & Trading Details
Your Steam username, trade URL, and delivery status of digital items.
Technical Data
IP address, device and browser type, operating system, referral source, and cookie identifiers.
Communications
Messages sent via support channels, contact forms, or direct correspondence.
Verification & Compliance Data
Identity documents, proof of address, date of birth, and similar information required for KYC, AML, and regulatory compliance.
3. How We Obtain Your Data
We collect information through:
details you provide when placing orders or contacting support;
automated tools such as cookies and analytics when you browse the Website;
authorised third parties, including payment processors and compliance partners.
4. Why We Use Your Data
We process personal information only where it is necessary to:
fulfil orders and deliver digital items via Steam trade offers;
manage accounts, payouts, and customer support;
operate, secure, and improve the Platform;
detect and prevent fraud, abuse, and unauthorised activity;
meet our legal and regulatory obligations (including tax, accounting, AML/CTF);
enforce our Terms & Conditions.
We do not use your personal data for purposes incompatible with those listed above.
5. When We Share Information
We may disclose limited personal data to trusted third parties, including:
payment service providers and financial institutions (for transaction processing, fraud checks, and chargeback handling);
technical partners such as hosting providers, analytics tools, and customer support systems;
Steam / Valve, where necessary to complete trade offers;
regulators, authorities, or legal advisers, where required by law or to protect our legal rights.
We do not sell or rent your personal information to third parties.
6. Communications From Us
We may contact you by email for:
order confirmations and delivery updates;
security or service-related notifications;
marketing messages, only where you have given consent.
You may opt out of marketing communications at any time. Service and security messages will still be sent where necessary.
7. Cookies and Similar Technologies
We use cookies and related technologies to:
enable essential website functionality;
remember your preferences;
analyse usage patterns;
support marketing activities.
You can manage cookie settings through your browser or our cookie preferences tool. Disabling certain cookies may affect how the Website functions.
8. Data Retention
We retain personal data only for as long as required for legitimate business and legal purposes:
support communications — as long as needed to resolve queries and maintain records;
KYC/AML data — at least five (5) years, or longer where required by financial regulations;
transaction and accounting records — up to six (6) years;
cookies and analytics data — according to their respective lifecycles.
9. Your Rights
Under applicable data protection laws, including the UK GDPR, you have the right to:
request access to your personal data;
correct inaccurate or incomplete information;
request deletion of your data where legally permitted;
restrict or object to certain processing activities;
receive your data in a portable format;
withdraw consent where processing is based on consent;
lodge a complaint with your supervisory authority.
To exercise your rights, contact us at info@skinsarena.org.
You may also complain to the Information Commissioner’s Office (ICO) in the UK:
https://www.ico.org.uk
Our services are intended for users aged 18 and over. We do not knowingly collect data from children.
10. Links to Third-Party Websites
The Website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any information.
11. International Transfers
Your data may be processed outside the UK or EEA, for example where our payment partners or service providers are located.
Where this occurs, we ensure appropriate safeguards are in place, including adequacy decisions or Standard Contractual Clauses.
12. Data Security
We implement appropriate technical and organisational measures to protect personal information, including encryption, access controls, and monitoring.
While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.
Some transactions may be subject to automated risk or fraud assessments by banks or payment providers. You have the right to request a human review of such decisions.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date. Continued use of the Website after changes take effect constitutes acceptance of the updated Policy.
14. Contact Details
AURAVAULT LTD
Company No: 16652533
5 Merchant Square, London, England, W2 1AY
info@skinsarena.org
Effective Date: January 12, 2026